We want you to enjoy your new home from the moment you turn the key, so we arrange a 7 day courtesy call which is to check how you are getting on and that any items picked up at demonstration and handover have been completed.
The visit also gives you the opportunity to revisit any key
points from the demonstration if required. Should any
additional queries arise after the 7 day visit please ensure
these are reported directly to the Customer Service Team
and not to the Site Manager or Sales Consultant:
Customer Service are available Monday to Friday between the hours of 8:30am to 5:00pm Monday to Thursday and 8:30am to 4:00pm on Fridays. Click here to contact Customer Service.
Typical teething problems might include the heating
system, electrics, fitting of doors, shrinkage cracks over
the acceptable tolerance (please see your warranty
guidance notes for this information), showers, taps or waste pipes, sealants around sinks, bath or shower enclosures, external ground settlement under patio areas.
We will not accept further painting & decorating items after legal completion. Please ensure any verbal communication / agreements are always in writing, to prevent any confusion arising after your 7 day visit.
Our aim is to complete any necessary remedial works within 28 days of notification. Once your 7 day courtesy visit has been completed you will be asked to sign the 7 day courtesy forms to confirm all issues are resolved. Any future concerns should be raised with our Customer Service Team.
Remedial access arrangements; if access is required to complete remedial works and we have arranged an appointment and then we are denied access by the home owner on 3 separate occasions, then St. Modwen Homes’ obligations to undertake the work at that point stops.