St. Modwen Homes
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Vacancy Details

Trainee Sales Consultant

Location: Avonmouth, Bristol with some travel to surrounding sites

Hours of work: 37.5 hours per week inc weekends

Trainee Sales Consultant
 

Opportunity to join our exceptionally successful sales team in this trainee position. Whilst previous New Homes experience isn't necessary we are looking for candidates who have demonstrated previous experience working to targets and have the drive and passion to deliver a sale through outstanding service.

 
Job purpose
 

Support the Sales Consultant in achieving qualified sales reservations to meet or exceed sales targets  in line with St. Modwen Homes’ strategy and enhance the customer purchasing experience by offering excellent customer service at all times, learning all aspects of the role
 

Key accountabilities
• Ensures that visitors are aware of the St. Modwen Health and Safety policy and are accompanied by a St. Modwen Homes representative on-site at all times
• Meets and greets customers, learning the process of qualifying customers to maximise sales potential
• Strives to achieve the best possible price for each plot and meet or exceed the agreed targets
• Gains an understanding of the process of progressing reservations through to Exchange of Contracts and Legal Completion to the agreed deadline, liaising with purchasers, solicitors, estate agents and financial advisors on a regular basis
• Develops an understanding of all relevant information required to give full and accurate information to purchasers regarding the development, the local area, specification and build completion dates
• Gaining an understanding and appreciation of the build process and the potential effects on timescales and targets
• Responds to inbound enquiries from St. Modwen Homes’ website and property portals, escalating queries to the Sales Consultant where necessary
• Assists in co-ordinating the handover process, including the preparation of handover packs for completions, arranging for the purchaser to attend a Pre-Occupation Demonstration and carrying out the handover on the day of completion
• Liaises with purchasers throughout, ensuring they are kept up to date with all relevant information and ensuring first class customer service is maintained
• Guides potential purchasers around show homes, stock plots and the site to demonstrate the product, demonstrating benefits and overcoming objections in the process
• Maintains confidential information about purchasers and potential purchasers
• Collects and utilises accurate data regarding prospective customers, as specified in Sales Consultant Manual and inputs details into the company’s computer systems, within required timescales
• Responds to all enquiries and arranges to dispatch literature or details or make contact with clients
• Maintains to a high standard the presentation of the Sales complex, show homes and stock plots both internally and externally, ensuring signage is maintained and up to date
• Develops and maintains a good working relationship and collaborate with the Site Team and other functions, including Technical and Commercial, in order to achieve company targets and ensure the highest levels of customer satisfaction.
• Maintain a working knowledge of the build progress of each plot
• Conducts market research and competitor analysis to establish what the competition (both new build and second hand market) are offering in terms of product and price
• Maintains accurate records of visitors, reservations, contract chasing and customer contact on COINS and the Sales File
• Develops an understanding of the COINS operating system
• Contributes to improving the business by putting forward new ideas and by implementing change when requested to do so
• Attends and minutes the weekly Sales/Site meeting with the Site Team
• Contributes to evalutaion of media advertising and contributes to future campaign planning

• Promotes and lives the values of St. Modwen
• Maintains knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations


Requirements


• Ideally Some experience of working in a sales environment
• Competent MS Word & Excel user
• GCSE Grade A-C in English and Mathematics or equivalent
• Valid UK Driving licence
• Strong communication and listening skills
• Negotiating skills
• Customer service skills
• Ability to work within strict deadlines under pressure
• Enthusiastic and self-motivating; able to work on own initiative
• Team player
• Flexible approach
• Attention to detail
• An understanding of Data Protection Act
  

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