St. Modwen Homes

Vacancy Details

Sales Consultant

Location: Heathy Wood, Copthorne, Gatwick

Hours of work: 37.5 5 days a week inc weekends

Heathy Wood is a new community of 500 new homes set in woodlands on the western edge of the mid-Sussex village of Copthorne. Close to Gatwick Airport and Crawley, but also hidden amongst mature and ancient woodland near to, and connected to, Copthorne Village.

This superb development will create a special place to live with leisure facilities to include sporting recreational space, allotments, open spaces and a cycleway. New community amenities including a proposed new doctors’ surgery and a new primary school is also consented.

St. Modwen is the master developer delivering significant road, amenity and green infrastructure. As a group St. Modwen leads the way in delivering a high-quality environment to live and work across the UK, and at Heathy Wood space that will create new homes and business space for people to enjoy and be proud of.

As such we are recruiting for Sales Consultants who have the drive and determination to help deliver St Modwen's vision for this community.

Job Purpose

Achieve qualified sales reservations to meet or exceed sales targets in line with St. Modwen Homes’ strategy and enhance the customer purchasing experience by offering excellent customer service at all times

Key Accountabilities

  • Ensures that visitors are aware of the St. Modwen Health and Safety policy and are accompanied by a St. Modwen Homes representative on-site at all times
  • Meets, greets and qualifies customers to maximise sales potential
  • Strives to achieve the best possible price for each plot and meet or exceed the agreed targets
  • Progresses reservations through to Exchange of Contracts and Legal Completion to the agreed deadline, liaising with purchasers, solicitors, estate agents and financial advisors on a regular basis
  • Provides all relevant information required to give full and accurate information to purchasers regarding the development, the local area, specification and build completion dates
  • Continually develops understanding of the build process and the potential effects on timescales and targets
  • Responds to inbound enquiries from St. Modwen Homes' website and property portals
  • Co-ordinates the handover process, including the preparation of handover packs for completions, arranging for the purchaser to attend a Pre-Occupation Demonstration and carrying out the handover on the day of completion
  • Liaises with purchasers throughout, ensuring they are kept up to date with all relevant information and ensuring first class customer service is maintained
  • Guides potential purchasers around show homes, stock plots and the site to demonstrate the product, demonstrating benefits and overcoming objections in the process
  • Maintains confidential information about purchasers and potential purchasers
  • Collects and utilises accurate data regarding prospective customers, as specified in Sales Consultant Manual and inputs details into the company's computer systems, within required timescales
  • Responds to all enquiries and arranges to dispatch literature or details or make contact with clients
  • Maintains to a high standard the presentation of the Sales complex, show homes and stock plots both internally and externally, ensuring signage is maintained and up to date
  • Develops and maintains a good working relationship and collaborate with the Site Team and other functions, including Technical and Commercial, in order to achieve company targets and ensure the highest levels of customer satisfaction.
  • Maintain a working knowledge of the build progress of each plot
  • Conducts market research and competitor analysis to establish what the competition (both new build and second hand market) are offering in terms of product and price
  • Maintains accurate records of visitors, reservations, contract chasing and customer contact on COINS and the Sales File
  • Contributes to improving the business by putting forward new ideas and by implementing change when requested to do so
  • Attends and minutes the weekly Sales/Site meeting with the Site Team
  • Reports on the effectiveness of media advertising and contributes to future campaign planning
  • Promote and lives the values of St. Modwen
  • Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations


  • Experience of new home sales
  • Competent MS Word & Excel user
  • Competent COINS operating system user
  • Valid CSCS card
  • Valid UK Driving licence
  • Good knowledge of the property industry
  • Excellent communication and listening skills
  • Strong negotiating skills
  • Strong customer service skills
  • Ability to work within strict deadlines under pressure
  • Enthusiastic and self-motivating; able to work on own initiative
  • Flexible
  • Strong attention to detail
  • Adaptable to change, keen to shared best practice and have a desire to succeed

Apply Now

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